Nationwide “Prashasan Gaon ki Ore” Campaign 2022

Relevance of ”Prashasan Gaon ki Ore Campaign” for UPSC

What is Prashasan Gaon ki Ore Campaign?: “Prashasan Gaon Ki Ore” Campaign is a Nation-wide campaign for Redressal of Public Grievances and Improving Service Delivery at the Grassroot level. A host of good governance activities have been planned across the country during the nationwide campaign based on the theme ‘ Prashasan Gaon Ki Ore’ (governance towards village).
Nationwide Prashasan Gaon ki Ore Campaign covers GS Paper 2: Governance, Administration and Challenges – Government policies and interventions for development in various sectors and issues arising out of their design and implementation.

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Why Prashasan Gaon ki Ore Campaign is in news?

• The Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances and Pensions is celebrating Good Governance Week during 19th -25th December 2022.
• During the week, DARPG is organizing the Sushasan Saptah ‘Prashasan Gaon Ki Ore’ 2022 a Nation-wide campaign. The campaign seeks to focus on improving service delivery and redressal of public grievances across all the Tehsils/Districts of India and progress will be reported by the District Collectors on a dedicated campaign portal www.pgportal.gov.in/GGW22
• The Annual Report on CPGRAMS for 2022 will also be released on this occasion to reflect the progress the Nation has made in Redressal Public Grievances in 2022.

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Background of Prashasan Gaon ki Ore Campaign

• The Preparatory Phase of the Good Governance Week 2022 was held from December 10-18, 2022.
• This is the second time in Amrit Kaal Period, that the Government of India will be conducting a National Campaign at Tehsil level to address Public Grievances and Improving Service Delivery.
• During ‘Prashasan Gaon Ki Aur’ campaign in the year 2021, more than 2.89 crore applications for service delivery were disposed, over 6.5 lakh grievances were attended, 621 services were added in the citizen charters, 380 Citizen Charters were updated, 265 best governance practices and 236 success stories were uploaded on the portal.

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What is the objective of ‘Prashasan Gaon Ki Aur’ Campaign 2022?

• The objective is to translate the vision of the Prime Minister to bring citizens across all Districts and Tehsils of India closer to administration.
• The ‘Prashasan Gaon Ki Aur’ 2022 campaign during the Good Governance Week will create a National Movement for good governance in furtherance of the initiative towards a citizen-centric approach of governance.
• All Ministries/Departments of Government of India, all State and Union Territories Governments and Districts would be participating in the campaign, inaugural event and the workshops

Key Points about “Prashasan Gaon Ki Ore” Campaign

• “Prashasan Gaon Ki Ore” Campaign is a Nation-wide campaign for Redressal of Public Grievances and Improving Service Delivery.
• It will be held in all Districts, States and Union Territories of India.
• Over 700 District Collectors will be participating in the Campaign and officials will be visiting Tehsils and Panchayat Samiti Headquarters.
• A Good Governance Week 2022 portal, www.pgportal.gov.in/GGW22 will also be launched. Good Governance Week 2022 portal is a dedicated portal in which District Collectors will be uploading progress along with Good Governance Practices and video clips.
• The Sushasan Saptah will witness the Nation’s Grievance Redressal Platforms functioning in unison – Grievances received on CPGRAMS will be redressed along with Grievances received on State portals.
• Prashasan Gaon ki Ore Abhiyaan will create a national movement for good governance that will inspire future generations.
• As many as 3,120 new services identified by the District Collectors across the country will be added for online service delivery during the five-day ‘ Prashasan Gaon ki Ore‘ campaign to be inaugurated by Union Minister Jitendra Singh on Monday.
• The good governance week, or Sushasan Saptah, will witness the nation’s grievance redressal platforms functioning in unison — grievances received on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) will be redressed along with grievances received on State portals.

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What will be the focus areas of Nationwide “Prashasan Gaon ki Ore” Campaign?

Prashasan Gaon ki Ore Campaign will be conducted with focus on the following issues directly touching the lives of citizens:

• Redressal of pending public grievances in CPGRAMS
• Redressal of public grievances in the State portals
• No. of services added for online service delivery
• Disposal of Service Delivery applications
• Collation of Good Governance practices and their dissemination
• Sharing of one success story per district on resolution of public grievances.

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Know about CPGRAMS

• Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
• It is a single portal connected to all the Ministries/Departments of Government of India and States.
• Every Ministry and States have role-based access to this system.
• CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
• Issues which are not taken up for redress :
  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country orfriendly relations with other countries.
  • Suggestions.

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FAQs on Nationwide “Prashasan Gaon ki Ore” Campaign

Q. What is ‘Prashasan Gaon Ki Ore’ Campaign?

• DARPG is organizing the Sushasan Saptah ‘Prashasan Gaon Ki Ore’ 2022 a Nation-wide campaign.
• The campaign seeks to focus on improving service delivery and redressal of public grievances across all the Tehsils/Districts of India and progress will be reported by the District Collectors on a dedicated campaign portal www.pgportal.gov.in/GGW22

Q. What is CPGRAMS?

Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.

Q. What is the objective of ‘Prashasan Gaon Ki Aur’ Campaign 2022?

• The objective is to translate the vision of the Prime Minister to bring citizens across all Districts and Tehsils of India closer to administration.
• The ‘Prashasan Gaon Ki Aur’ 2022 campaign during the Good Governance Week will create a National Movement for good governance in furtherance of the initiative towards a citizen-centric approach of governance.

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