Which of the following are NOT motivational factors according to Herzberg?

A. Interpersonal relations
B. Work itself
C. Advancement
D. Achievement
E. Salary

Choose the correct answer from the options given below:

Correct option is A

According to Herzberg's Two-Factor Theory, motivational factors (also called motivators) are those that lead to higher job satisfaction and motivation. These include the work itself, advancement, achievement, recognition, responsibility, and growth opportunities. In contrast, hygiene factors or maintenance factors, such as interpersonal relations and salary, do not motivate employees but can cause dissatisfaction if absent or inadequate. Therefore, interpersonal relations and salary are not motivational factors; they are hygiene factors.

Information Booster:

Herzberg’s theory divides workplace factors into two categories: motivators and hygiene factors. Motivators relate to the content of the job and include things like the nature of the work, achievement, recognition, advancement, and growth opportunities. These factors encourage employees to work harder and increase job satisfaction. Hygiene factors, such as salary, company policies, supervision, working conditions, and interpersonal relations, do not increase motivation but their absence causes dissatisfaction. Therefore, understanding the distinction helps managers focus on improving motivational factors to enhance employee performance, while maintaining hygiene factors to prevent dissatisfaction.

Additional Knowledge:​

• Work itself (B): This is a key motivational factor because meaningful and engaging work increases job satisfaction.
• Advancement (C): Career growth and promotion opportunities motivate employees by fulfilling their needs for achievement and recognition.
• Achievement (D): Recognition of accomplishments strongly motivates employees and is a core motivator.