Correct option is C
A hybrid service constitutes a business model that mixes both products and services to offer a more comprehensive and integrated solution to customers. In a hybrid service offering, a company offers a product along with additional services that enhance the value of the product or support its use.
A restaurant is considered as a hybrid service model as it offered a range of additional services such as ambience and décor, menu development, service quality, reservation management etc. This can lead to increased customer satisfaction, repeat business, and positive word-of-mouth recommendations.
Advantages of Hybrid service model
increased customer satisfaction
differentiation from competitors
increased revenue
long-term customer relationships
greater control over the customer experience