Which of the following does not come under the updated D&M IS Success Model (2003)?

Correct option is D

The updated DeLone and McLean IS Success Model (2003) includes the following key components: Information Quality, System Quality, Service Quality, Use, User Satisfaction, and Net Benefits. The model consolidated earlier concepts of Individual Impact and Organizational Impact into a broader category called Net Benefits, which represents the overall positive outcomes from the use of information systems at both the individual and organizational levels. Therefore, Organizational Impact as a separate component no longer exists in the updated model.
Information booster:
1. Information Quality refers to the accuracy, completeness, and relevance of the information provided by the system.
2. System Quality concerns the performance of the information system, including its reliability, usability, and efficiency.
3. Service Quality measures the support services provided to users, including responsiveness and technical support.
4. Net Benefits refers to the overall positive impact of the information system, including benefits at the individual, organizational, and societal levels.
Additional Knowledge:
· The DeLone and McLean IS Success Model (originally proposed in 1992) was revised in 2003 to adapt to the evolving nature of information systems and the role they play in organizations.
· The updated model merged Organizational Impact and Individual Impact into the broader Net Benefits category to reflect a more holistic understanding of system success.
Key Points:
· The updated D&M IS Success Model includes Net Benefits rather than separate impacts at the organizational or individual level.
· The model emphasizes the importance of System Quality, Information Quality, and Service Quality in determining overall system success.
· Net Benefits represent the overarching advantages gained from using the system, encompassing both individual and organizational benefits.