Which of the following internal roadblocks to effective listening is exemplified by the statement "We have never done it that way before"?
(a) Resistance to change
(b) Halo Effect
(c) Stereotyping
(d) Hearing only, not feeling

Choose the correct answer from the options given below:

Correct option is A

The correct answer is A only – Resistance to change.
1. The statement "We have never done it that way before" reflects an internal mindset that resists adopting new methods, ideas, or perspectives. It indicates a closed attitude and unwillingness to explore change.
2. This kind of mental rigidity is a classic example of resistance to change, which acts as a barrier to effective listening. It prevents the listener from being open to new ideas and adapting to new contexts.
3. Effective listening requires an open mind, and resistance to change blocks that openness, making the person defensive or dismissive, especially when confronted with novel or different approaches.


Information Booster

Here are key internal roadblocks to effective listening explained:

1. Resistance to Change:
1.1 Occurs when individuals are unwilling to consider new information or perspectives.
1.2 This mindset stems from a preference for familiarity, fear of the unknown, or emotional attachment to existing practices.
1.3 It creates a mental filter where incoming messages that challenge the status quo are ignored or dismissed.

2. Halo Effect:
2.1 A cognitive bias where positive impressions in one area influence judgment in unrelated areas.
2.2 Not directly relevant to the given statement, as it deals more with evaluation biases rather than change resistance.

3. Stereotyping:
3.1 Involves forming generalized beliefs about people or ideas, leading to prejudgment.
3.2 While it affects listening by clouding objectivity, it is not reflected in the given statement.

4. Hearing Only, Not Feeling:
4.1 Refers to surface-level listening where the listener processes the words but fails to empathize or connect emotionally.
4.2 This affects relational listening but is not relevant to the resistance to new methods or practices mentioned in the prompt.