Correct option is B
The working phase is when the nurse and patient identify problems, establish goals, and develop coping strategies. During this phase, the therapeutic work between the nurse and patient takes place, addressing the patient’s issues and implementing interventions.
Explanation of options: (a) ✘ Incorrect. The introductory phase is where rapport is established, but problems and coping skills are identified in the working phase. (b) ✔ Correct. The working phase is when problems are identified and coping skills are developed. (c) ✘ Incorrect. The termination phase focuses on ending the therapeutic relationship, not identifying problems or coping skills. (d) ✘ Incorrect. The pre-introductory phase involves the nurse preparing for the initial encounter, not identifying issues or coping skills.