Correct option is C
The correct substitution of the highlighted words is (c)
No substitution.
Explanation: The original sentence is grammatically and contextually correct. "That jingled" is a defining relative clause referring to "bell," and "whenever a customer entered" correctly uses past tense for a habitual past action.
Grammatical rule used: A defining relative clause gives essential information and uses "that" or "which" for objects.
Example: I remember the bell that jingled every time the door opened.