Correct option is A
The correct substitution of the highlighted segment is
were unable to get their money’s worth.
Explanation:
The phrase
"did not get" is in the past tense, which does not align with the present context of the sentence. The phrase should be in a conditional or subjunctive mood to reflect potential situations.
"Were unable to get" correctly conveys the possibility and maintains grammatical consistency.
Corrected sentence:
Spreading awareness about the rights of the consumers and the relief open to them in case they
were unable to get their money’s worth of goods and service has rightly been identified as the first priority.