Correct option is B
The Citizens' Charter implementation years for the respective countries according to option (b) are as follows:
· Canada (II - 1995): Canada introduced its version of the Citizens' Charter in 1995.
· India (III - 1997): India implemented its Citizens' Charter in 1997.
· Malaysia (I - 1993): Malaysia adopted its Citizens' Charter in 1993.
· France (IV - 1992): France was one of the early adopters, implementing the charter in 1992.