Citizens’ charter was first articulated and implemented in UK as a national programme in which year?

Correct option is B

The Citizens' Charter was first articulated and implemented in the UK as a national programme in 1991. Initiated by then Prime Minister John Major, the Citizens' Charter aimed at improving public services by making them more responsive to the needs and preferences of users. The charter set out a series of rights for users of public services, including standards of service they could expect, access to information and redress when standards were not met. It represented a significant shift towards increasing accountability and quality in public services.