Which of the following are “Feedforward” control measures for reducing workplace violence?

A. Investigate incidences and take appropriate action.
B. Train employees about how to avoid danger if situation arises
C. Review company policies and change these policies, if necessary
D. Clearly communicate policies to employees.
E. Observe how employees treat and interact with each other.

Choose the most appropriate answer from the options given below:

Correct option is C

Feedforward control focuses on preventive actions taken before a problem occurs to avoid or reduce the chances of the issue arising. In the context of reducing workplace violence:

• B (Train employees about how to avoid danger if situation arises) is feedforward because it prepares employees proactively, equipping them with knowledge and skills to handle potential threats before any violence occurs.

• D (Clearly communicate policies to employees) is also feedforward as it ensures employees are informed of acceptable behavior and rules beforehand, reducing misunderstandings or violations.

Information Booster:

• Feedforward control helps to anticipate and prevent problems by influencing inputs or processes early on.

• It focuses on training, communication, and setting expectations prior to the occurrence of any issues.

• Helps reduce risks by educating employees on potential hazards.

• Clear communication of policies helps align behavior with organizational standards before problems emerge.

• Feedforward control is the first line of defense in organizational control systems.

• Improves employee awareness and preparedness, leading to safer workplaces.

• Complements concurrent and feedback controls for comprehensive risk management.

Additional Knowledge:

• A (Investigate incidences and take appropriate action) is a feedback control, as it happens after an incident.

• C (Review and change policies if necessary) is a feedback or concurrent control, reflecting reactive adjustments based on past events or ongoing conditions.

• E (Observe how employees treat and interact with each other) is more of a concurrent control, involving real-time monitoring to detect issues as they arise, rather than preventive.