Salesforce CRM is an example of which cloud service model?

Correct option is C

Salesforce CRM is an example of Software as a Service (SaaS) because it provides a complete customer relationship management (CRM) application over the internet. Users can access the software through a web browser without installing or maintaining the application on their local systems. In the SaaS model, the service provider manages the infrastructure, platform, software updates, and maintenance.

Important Key Points:

1. SaaS (Software as a Service) delivers software applications through the internet.
2. Users access SaaS applications using a web browser.
3. Salesforce CRM is widely used for managing customer relationships, sales, and marketing.
4. In SaaS, the provider handles maintenance, security, and software updates.

Knowledge Booster:

1. (a) IaaS: Incorrect because Infrastructure as a Service provides virtualized hardware resources such as servers, storage, and networking, not complete software applications.
2. (b) PaaS: Incorrect because Platform as a Service provides a development platform and environment for building applications rather than delivering ready-to-use software like Salesforce CRM.
3. (d) DBMS: Incorrect because a Database Management System is software used to manage databases, whereas Salesforce CRM is a cloud-based business application.