New provisions under the Consumer Protection Act include: 
(A) Strict Norms for misleading advertisements 
(B) Establishment of Central Consumer Protection Authority 
(C) Inclusion of E-Commerce, Direct selling 
(D) Alternate Dispute Resolution through Mediation 
(E) Powers of Consumer to complain have been restricted 
Choose the correct answer from the options given below: 

Correct option is C

The correct answer includes statements (A) Strict Norms for misleading advertisements, (B) Establishment of Central Consumer Protection Authority, (C) Inclusion of E-Commerce, Direct selling, and (D) Alternate Dispute Resolution through Mediation. These elements reflect the major new provisions introduced under the Consumer Protection Act, 2019, which seeks to protect consumer rights in the digital age and improve dispute resolution mechanisms.
· (A) Strict Norms for Misleading Advertisements: The Act enforces penalties for false advertising, holding manufacturers and endorsers accountable.
· (B) Establishment of Central Consumer Protection Authority (CCPA): The CCPA was introduced to oversee and enforce consumer rights, investigate complaints, and initiate actions against unfair trade practices.
· (C) Inclusion of E-Commerce and Direct Selling: The Act explicitly covers e-commerce and direct selling, ensuring these sectors adhere to fair consumer practices.
· (D) Alternate Dispute Resolution through Mediation: The Act allows for mediation to resolve disputes in a quicker, less formal manner, reducing the burden on consumer courts.
Information Booster:
1. Central Consumer Protection Authority (CCPA): CCPA can conduct investigations, enforce recalls, and impose penalties, providing a centralized oversight for consumer rights.
2. E-Commerce Regulations: The Act mandates fair disclosure, refund policies, and adherence to consumer protection norms for online platforms.
3. Misleading Advertisements: Advertisers and endorsers face penalties for promoting misleading claims, ensuring accountability in marketing.
4. Mediation Process: The Act includes mediation as a way to resolve consumer disputes efficiently and reduce legal formalities.
5. Enhanced Rights for Consumers: Consumers have more avenues to file complaints, including at their place of residence, facilitating access to justice.
6. Product Liability: Manufacturers, sellers, and service providers can now be held liable for defective products or services, enhancing consumer protection.