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    In September 2024, which bank launched Aditi, a Genal powered Virtual Relationship Manager that aims to enhance the digital customer service experienc
    Question

    In September 2024, which bank launched Aditi, a Genal powered Virtual Relationship Manager that aims to enhance the digital customer service experience?

    A.

    ​State Bank of India

    B.

    ​Bank of Baroda

    C.

    ​Canara Bank

    D.

    ​HDFC Bank

    Correct option is B

    The correct answer is: (B) Bank of Baroda
    Explanation:
    In September 2024, Bank of Baroda launched 'Aditi', a Generative AI (Genal) powered Virtual Relationship Manager designed to enhance the digital customer service experience.
    'Aditi' serves as a 24/7 virtual assistant, providing human-like interactions through digital avatars and supporting audio, video, and chat-based assistance. This service ensures continuous banking support with multilingual capabilities, improving overall customer engagement. 
    Information Booster:
    • 'Aditi' Features:

      • 24/7 Availability: Ensures customers have round-the-clock access to banking services.
      • Multilingual Support: Caters to a diverse customer base by offering services in multiple languages.
      • Interactive Formats: Provides assistance through audio, video, and chat, enhancing user engagement.
    • Additional AI Initiatives by Bank of Baroda:

      • 'GyanSahay.AI': A GenAI-enabled knowledge management platform for employees, offering instant access to information on products, policies, and processes, thereby enhancing operational efficiency.
      • 'ADI' Chatbot: A Genal-powered chatbot aimed at improving digital customer experience by providing quick resolutions to common queries.

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