Correct option is B
The correct answer is: (B) Bank of Baroda
Explanation:
In September 2024, Bank of Baroda launched 'Aditi', a Generative AI (Genal) powered Virtual Relationship Manager designed to enhance the digital customer service experience.
In September 2024, Bank of Baroda launched 'Aditi', a Generative AI (Genal) powered Virtual Relationship Manager designed to enhance the digital customer service experience.
'Aditi' serves as a 24/7 virtual assistant, providing human-like interactions through digital avatars and supporting audio, video, and chat-based assistance. This service ensures continuous banking support with multilingual capabilities, improving overall customer engagement.
Information Booster:
'Aditi' Features:
- 24/7 Availability: Ensures customers have round-the-clock access to banking services.
- Multilingual Support: Caters to a diverse customer base by offering services in multiple languages.
- Interactive Formats: Provides assistance through audio, video, and chat, enhancing user engagement.
Additional AI Initiatives by Bank of Baroda:
- 'GyanSahay.AI': A GenAI-enabled knowledge management platform for employees, offering instant access to information on products, policies, and processes, thereby enhancing operational efficiency.
- 'ADI' Chatbot: A Genal-powered chatbot aimed at improving digital customer experience by providing quick resolutions to common queries.
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100 Questions
100 Marks
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