Correct option is B
The correct sequence of the Five Stages of the Conflict Process is as follows:
A. Potential Opposition or Incompatibility:
- This is the first stage where conditions exist that create opportunities for conflict to arise. These conditions could be communication barriers, structural differences, or personal variables.
C. Cognition and Personalization:
- At this stage, the conflict is perceived (cognition) and felt (personalization). This happens when parties recognize the existence of a conflict and experience emotional involvement.
B. Intentions:
- Intentions represent the decision-making stage, where the involved parties decide how to act—whether to compete, collaborate, avoid, accommodate, or compromise.
E. Behaviour:
- This stage involves the actual actions and behaviors of the conflicting parties. These behaviors may escalate or resolve the conflict, depending on the intentions and actions taken.
D. Outcomes:
- This is the final stage, where the conflict produces outcomes. These outcomes can be functional (positive, like problem resolution) or dysfunctional (negative, like reduced team cohesion).
Thus, the correct order is: A → C → B → E → D.
Information Booster:
Five Stages of Conflict Process:
- Potential Opposition or Incompatibility: Root causes of conflict.
- Cognition and Personalization: Awareness and emotional involvement.
- Intentions: Planning how to respond to the conflict.
- Behaviour: Actions taken during the conflict.
- Outcomes: Results that may enhance or hinder group performance.